Energy regulator Ofgem has published the results of a new review into how energy suppliers help customers in payment difficulties and has found issues ranging from minor through to severe weaknesses or failings. The deep dive found that, although good practice exists across the industry, with one supplier having no issues, most need to make […]
Energy regulator Ofgem has announced new measures to prevent energy supplier collapses and to better protect consumers’ money if they do fail. The plans aim to improve the financial health of energy suppliers meaning they can stand up to future shocks in the energy market, especially over the autumn and winter. What are the proposed […]
Ofgem has published a new consultation to look at whether the energy price cap should be updated quarterly rather than every six months. Ofgem says a more frequent price cap would reflect the most up to date and accurate energy prices and mean that when prices fall from the current record highs, customers would see […]